At Sainath BCN Fashion, we want you to be fully satisfied with your purchase. If for any reason you are not happy, we offer a hassle-free return and refund process in accordance with Spanish and EU consumer protection laws.
1. Returns
- You may request a return within 14 days of receiving your order.
- Items must be unused, in original condition, and with all tags/packaging intact.
- To start a return, please contact us at:
📧 sainathbcnfashion@gmail.com / contact@sainathbcnfashion.com
📞 +34 628 489 689
2. Non-Returnable Items
The following products cannot be returned or refunded:
- Personalized or custom-made items
- Jewelry and hygiene-related accessories (for safety reasons)
- Clearance or final sale items
3. Refunds
- Once your return is received and inspected, we will notify you.
- Approved refunds will be processed to your original payment method within 7–10 business days.
- Shipping costs are non-refundable (unless the product was defective or incorrect).
4. Exchanges
- If you wish to exchange an item for another product or size, please indicate this when requesting a return.
- Exchanges are subject to stock availability.
5. Return Shipping Costs
- Customers are responsible for return shipping costs.
- If the product is damaged, defective, or incorrect, Sainath BCN Fashion will cover the return shipping.
6. Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photos of the product. We will arrange a replacement or full refund at no extra cost.
7. How to Return
- Contact us via email or phone to initiate the return.
- Pack the item securely in its original packaging.
- Ship it back to our store address:
Sainath BCN Fashion
Carrer del Pintor Pahissa, SHOP NO 39-2
Distrito de Les Corts, 08028 Barcelona, Spain
8. Contact Us
For any questions regarding returns or refunds, please contact our support team:
📧 sainathbcnfashion@gmail.com
📧 contact@sainathbcnfashion.com
📞 +34 628 489 689